Buy With Peace of Mind
Buy With Peace of Mind
We work to ensure your satisfaction with every purchase of Balanced Body equipment and accessories. Our warranty and returns programmes provide detailed information. Please familiarise yourself with both programmes and contact us at info@pilates.com or 0800 014 8207 with any questions.
Our Commitment to Quality
We are proud to manufacture Balanced Body equipment in Sacramento, California. Our team of over 200 skilled craftspeople are trained to pay attention to every detail. Should you find a defect or concern, we will work with you to make it right. We offer limited and lifetime warranties depending on the product(s) purchased.
Our Return Policy
Please read our return policy for details on which items are not eligible to be returned before making a purchase. Our customer care team is happy to answer any questions you may have at info@pilates.com or 0800 014 8207. If you receive an item that is damaged in the shipping process, we will work with you to resolve the issue.